What could your internal IT team achieve if they weren’t stuck troubleshooting servers and patching systems at 2 AM?
At FDC Solutions, we want our customers to find out. A key pillar of our partnership with LightEdge is a fully managed cloud service—essentially outsourcing the complex care and feeding of your mission-critical supply chain infrastructure to experts who do it 24/7.
We chose LightEdge to deliver this service so that by running FDC’s applications on their managed cloud, you gain an extension of your team that works around the clock. This frees your IT staff from routine maintenance and incident response, allowing them to focus on high-value, strategic innovation.
Here is how this managed services approach adds value by transforming your IT department:
24/7/365 Proactive Support – No More Midnight Alarms
In the supply chain, if a server goes down, the entire business stops. FDC needs a partner that provides relentless vigilance.
We chose LightEdge because their operations center augments yours by watching over your infrastructure every hour of every day . They proactively monitor the performance, security, and health of the servers and applications, often detecting and resolving issues before you even know there is a problem.
Continuous Coverage: LightEdge experts are available 24/7/365 to support you across a variety of managed infrastructure needs.
Preventative Care: They provide proactive monitoring to ensure critical systems like your FDC warehouse management or order tracking software are always tuned and attended.
This continuous monitoring means your IT personnel are no longer being woken up by system alerts in the middle of the night. If a database query starts lagging or a hardware component shows signs of failure, the LightEdge team addresses it immediately. Issues get fixed faster, and your own IT staff get their weekends and nights back.
Patching, Monitoring, and Incident Response – Handled
Managed services cover the essential yet time-consuming tasks that are critical for reliability and compliance.
We chose LightEdge so they could take care of these operational burdens for you:
Maintenance: LightEdge handles routine OS and software patching, ensuring vulnerabilities are closed and compliance is maintained without your team having to schedule disruptive outage windows.
Security Vigilance: They continuously monitor system metrics and security events (leveraging their Security Operations Center) to catch anomalies early.
Incident Management: If an incident occurs—such as a server going offline or a cyber threat being detected—LightEdge has a defined incident response process with experienced staff to triage and resolve it swiftly.
This is a huge relief for stretched-thin IT departments. Rather than pulling your network engineer off a strategic project to troubleshoot a downed system, LightEdge’s specialists handle the firefighting. Furthermore, their managed security services cover intrusion detection, firewall management, and antivirus continuously. Your IT team is freed from these maintenance burdens and constant vigilance because a dedicated team at LightEdge has it covered.
Focus IT on Innovation, Not Maintenance
Perhaps the biggest advantage of this managed model is the shift in your IT team’s focus. Instead of dedicating manpower to "keeping the lights on," you can channel their expertise into projects that move the business forward.
We chose LightEdge because our core mantra is to "Free internal teams to focus on strategic innovation while we handle the day-to-day."
Imagine what your IT department could do with their time back. Instead of performing mundane maintenance, your IT talent can devote themselves to high-value activities that drive competitive advantage:
Implementing new analytics initiatives.
Optimizing workflows for new fulfillment strategies.
Finding deep insights in your supply chain data.
The managed services pillar of FDC and LightEdge’s offering is about liberating your team from the shackles of mundane maintenance. You get full-service infrastructure support—24/7 monitoring, maintenance, security, and incident response—all handled by experts. Your systems stay healthy and performant, your compliance is continuously met, and your IT professionals are freed to innovate. When they’re not stuck troubleshooting, they can help accelerate the growth of your business instead.