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Use Notifications to Enhance Logistics and Customer Service


Event-Triggered Notification by FDC is a sophisticated, event-based notification platform that significantly enhances your internal logistics communication and external customer service. It detects a wide variety of key events in the order fulfillment process and leverages SMS messaging, short URLs, and email to keep all stakeholders informed in real-time. Event-Triggered Notification provides a modern, reliable communication link that helps logistics professionals manage expectations, reduce customer service calls, and improve efficiency across the supply chain.

Specific Capabilities for Logistics Professionals

Event-Triggered Notification stands out with key features that solve modern challenges.
  • Versatile Recipients: Notifications can be instantly sent to individual team members or defined group recipients, including customers, internal purchasers, warehouse personnel, parts expeditors, and sales representatives.
  • Compliance Ready: Event-Triggered Notification enables easy compliance with modern supply chain standards for proactively updating customers on their order status.

Every message contains specific, individual order information, including crucial carrier tracking information from contracted delivery companies (e.g., UPS, FedEx, DHL).

Event-Triggered Notification records a success/failure indicator for every message sent and maintains a complete history of all communications for easy audit, reference, and recall.

Event-Driven Intelligence

Event-Triggered Notification monitors for single and complex events to ensure timely communication.

Notifications are instantly sent for critical milestones. Here are some examples.

  • Order Status

    • Order Received

    • Order Ready for Pick-up

    • Order Delivered (to customer or drop box)

    • Filled to Completion

    • Order Cancelled

  • Timeline Alerts

    • Order Not Filled by Requested Date

    • Estimated Shipping Date from Supplier

    • Shipping Exceptions

Our application also handles complex logic based on multiple conditions. For example, a delivery to a specific customer's location at "Drop Box 1" can trigger an alert to one internal team, while a delivery to "Drop Box 2" triggers an alert to a different team.

Warehouse Automation

Event-Triggered Notification is fully integrated with the Warehouse Management and Advanced Package Tracking applications by FDC for seamless management of your warehouse and order fulfillment processes.

Ready to learn more?

If you are ready to enhance your internal logistics communication and external customer service, complete the form below to allow a member of our team to show you how Event-Triggered Notification by FDC can help you improve efficiency across your supply chain.

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